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Animals

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1. What do I do if I have a dangerous animal, a snake on my property?

To report an animal-related problem, please contact the Hanford Police Department at 559-585-2540, and choose Option 1 to speak to a dispatcher.

2. What do I do if I have been bitten by an animal?

To report an animal-related problem, please contact the Hanford Police Department at 559-585-2540, and choose Option 1 to speak to a dispatcher.

3. What do I do if I have lost my pet?

Please contact Kings County Animal Services at the numbers listed and place a lost pet report.

Phone: 559-584-9214

Kings County Animal Control

4. How do I get a dead animal removed?

To report an animal-related problem, please contact the Hanford Police Department at 559-585-2540, and choose Option 1 to speak to a dispatcher.

5. How do I adopt a pet (dogs, cats and rabbits)?

Please contact Kings County Animal Services at the numbers listed.

Kings County Animal Services

6. How do I give away my dog or cat (for adoption)?

Please contact Kings County Animal Services at the numbers listed.

Phone: 559-584-9214

Kings County Animal Control

7. How do I report a stray dog / cat?

Please contact Hanford Police at 559-585-2540, option 1.

8. Where do I get a license for my dog / cat?

Please contact the Hanford Police Department at 559-585-2540, and choose Option 0 to speak to the receptionist.

The Hanford Police Department is located at 425 North Irwin Street. Normal business hours for the lobby are Monday through Friday, 8 am to 5 pm.

9. Where is the animal shelter?

The Kings County Animal Services Office is located at:

10909 Bonneyview Lane
Hanford, CA 93230

View Map

Phone: 559-584-9214

• Animal Services - Kings County

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Annexations

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1. What is annexation?

The Cortese-Knox-Hertzberg Local Government Reorganization Act of 2000 governs annexation of unincorporated areas to a City. Annexation is a reorganization that changes the governmental authority from one jurisdiction (the County) to another (the City). The Kings County Local Agency Formation Commission (LAFCO) reviews and approves annexation requests. For more information regarding LAFCO, please visit their website.

2. What is an island?

An unincorporated “island” is a relatively small pocket of land currently served by the Kings County, but substantially surrounded by the City of Hanford. Generally, in accordance with Section 56375.3 of the Government Code, LAFCO characterizes an “island” as follows:

a. the land is substantially surrounded by a city, is substantially developed or developing, is not prime agricultural land, is designated for urban growth in the city’s general plan, and is not within the Sphere of Influence of another city, and

b. the land is located within an urban service area designated by the LAFCO, is not prime agricultural land, and is designated for urban growth in the city’s general plan, and

c. the land area does not exceed 150 acres.

Although islands are completely or substantially surrounded by a city, they remain under the land use and service authority of the County. The State Legislature determined that the continued existence of these islands created problems for cities, counties, island residents, adjacent city residents, and various agencies and special districts responsible for providing services and facilities. Consequently, the State modified the procedures to encourage cities to undertake island annexations by limiting the due process otherwise afforded other types of annexations.

3. What is the streamlined process for island annexation?

In 1999, the California Legislature adopted AB 1555 (codified in Government Code Section 56375.3) that encouraged cities to annex small unincorporated islands. The law allows cities to annex islands without protest proceedings or elections, provided the island meets special criteria. By law, LAFCO must approve an annexation request submitted by a city if all of the criteria mentioned in Question #2 above are satisfied.

All islands proposed to be annexed by the City of Hanford satisfy the specified criteria; therefore, protest proceedings are not required.

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Bill, Tax & Fee Payments

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1. Am I eligible for financial assistance with my utility bills?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

2. Can I pay a city bill online?

The City officially has a new utility billing payment system. Watch this quick tutorial video to learn how to register, view and pay your utility bill online:

To start the process, go directly to the Self Service site.

Watched the video but still have questions? Email us or call 559-585-2510.

Utility Bills can be paid online via an eCheck or Credit/Debit card. Or alternatively you can set up auto payments via ACH by downloading the form below and returning to the Utility Billing office located a 315 N Douty Street.

Fees for Building Permits can also be paid online.

ACH Direct Debit Form (PDF)

3. How do I file a complaint about my water bill?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

4. How do I file a complaint about my water?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

5. Who do I ask a question about a bill from the city?

Please contact our Accounts Receivable Department at the number listed.

Phone: 559-585-2512

6. How do I ask a question about my property or real estate taxes?

The City of Hanford is not responsible for the assessment or collection of property taxes.

Please contact the Kings County Accessors Office at the number listed.

Phone: 559-582-3211, ext. 2486

Kings County Accessors Office

7. Why haven't I received my water bill this month?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

8. How do I report a gas leak?

Please contact SoCalGas at 800-427-2200.

9. How do I report bad tasting / looking water?

The Utility division can be contacted at 559-585-2550 during normal business hours. For after hours emergencies call 559-585-2540.

10. Who can I contact about my water bill being wrong?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

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Building Division

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1. Can I get a time extension on my Building Permit?

A time extension may be approved, by the Building Official, for a period not to exceed 180 days on a written request by the permittee showing that circumstances beyond the control of the permittee have prevented action from being taken on this permit. This request must be submitted prior to the expiration of the permit.

2. How do I call for an Inspection?

For permits issued after December 7th, 2022, you may schedule online using the Citizen Self Service Portal.

To request an inspection for permits issued prior to December 7th, 2022, go to eTRAKiT.

When calling for your Inspection, please note that you will need the Permit Number, Inspection Code, Site Address, and requested date and time (AM or PM). You may call our Inspection Request Line at 559-537-7980 

3. When does a Building Permit Expire?

Every Building Permit issued shall expire and become null and void if the building or work authorized by such permit is not commenced within 1 year from the date of such permit, or if the building or work authorized by such permit is suspended or abandoned at any time after the work is commenced for a period of 180 days.

4. Who can take out (sign for) a Building Permit?

In order to issue a Building Permit the signature of the legal property owner or a California Licensed Contractor is required. 

To verify a Contractor’s License, you can visit the CSLB website.

An agent for either party may sign for the permit, provided the agent submits written authorization from the owner or contractor prior to the issuance of the permit.

5. Who do I talk to about building/remodeling a house?

Please contact the Building Division.

559-585-2580 / permithelp@cityofhanfordca.com 

Please apply for building permits via the Citizen Self Service Portal.

6. What type of building projects require a Building Permit?

Review the Building Division's Facts and Information page.

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Business

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1. Can I get a sign for my business?

For information regarding signs, please contact our Planning Department at 559-585-4768.

A sign permit will be required from the Planning Division and the Building Division.

To apply for sign permits (Planning and Building) please submit via the Citizen Self Service Portal.

Hanford Municipal Code Chapter 17.56 SIGNS AND OUTDOOR ADVERTISING STRUCTURES

2. Do I need a license for a home-based business?

Anyone conducting business in the city limits of Hanford is required to obtain a business license regardless of location.

If conducting a home-based business, a Home Occupation permit is required.

Hanford Municipal Code 17.78.050 Operating standards for Home Occupations 

To apply for a home occupation permit, please submit via the Citizen Self Service Portal.

3. How do I find out about bidding for city contracts?

All requests for proposals are published to our website. Please visit the Bids and Contracts page for further information. 

4. How much does a business license or permit cost?

As of January 1, 2022, all business licenses are issued on an annual basis, (January-December). The license fee for your first year of business will be the minimum payment. For a retail-based business the fee is $20 (or $40 if the business is located in the improvement district). If your business is a sub-contractor - $40, General Contractor - $60, if professional or other set rate business we can determine the fee for you when you sign up for your business license. The payment due date is January 31st. For Gross Receipt category licenses, fees are based upon the previous annual gross receipts. A $100 late fee will be applied after the January 31 due date, but will be reduced to $50 if paid within five business days. See Master Fee Schedule for a complete list of fees.

New Business License Application Processing Fee - $40

Administrative Fee for Renewals - $10

5. Who do I contact if I want to sell goods or services at an event in the city?

If you would like to sell goods or services at an event in the City please contact our Recreation Department at the number listed.

Phone: 559-585-2522

6. What city land or property is for sale?

Please contact our Economic Development Department regarding any City owned properties that are for sale at the number listed.

Phone: 559-585-2580

7. What is a certificate of occupancy permit?

A Certificate of Occupancy is issued whenever a new building is constructed within the city limits. Inspections are conducted to ensure that the basic construction, wiring, plumbing, and other elements of the building are up to code, and can be certified as being safe for occupation.

8. Where do I get or renew my taxi license?

Please contact the Finance Department at 559-585-2512. You can apply for a Taxi or Bus permit via the Citizen Self Service Portal.

9. What do I need to start a business?

Depending on the type of business, location of the business, and former use of the building used for the business, various applications and permits may be required.

To understand the full list of requirements, please contact the Planning Division at (559) 585-2580 with the following information:

1. Location of the proposed business – Address or APN required

1. Will the business be conducted from a residence?
2. Will the business be conducted from a storefront?

2. Type of Business Proposed

Zoning will determine the uses allowed within the zone district.

The zoning map can be found here.

Land uses are permitted, as shown in the Land Use Table.

A site plan review may be required whenever there is a change in the occupancy of the building, determined by the former legal use. (i.e. Office to Restaurant; Retail to Office). Additionally a conditional use permit may be required, if the use is shown as a C in the Land Use Table.

If operating a home-based business, a Home Occupation Permit is required.

Home-based businesses and storefronts both require a Business License.

To apply for a home occupation permit and/or business license, please submit via the Citizen Self Service Portal.

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Cars & Parking

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1. How do I report a traffic sign that is broken, missing, or illegible?

Please contact our Public Works Department at the number listed.

Phone: 559-585-2550

2. How do I report a traffic signal that is out?

Please contact our Public Works Department at the number listed.

Phone: 559-585-2550

3. Who do I ask a question about a parking ticket?

Please contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

4. How do I fight a parking ticket?

Please contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

5. How do I report a city vehicle driven recklessly?

Please contact our Personnel Department at the number listed.

Phone: 559-585-2520

6. How do I report an abandoned vehicle?

Please contact our Code Enforcement Section at the number listed, or you may fill out our online form to report the violation.

Phone: 559-585-2581

Report a Code Violation

7. Why has my car vanished?

If your vehicle had been parked for more than 72 hours consecutively it may have been towed per the Hanford Municipal Code Section 10.16.030. If this is the case you may contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

Hanford Municipal Code - Section 10

8. Who I contact about my car being vandalized?

If your car has been vandalized please contact the Hanford Police Department at the number listed.

Phone: 559-585-2535

9. What are the city restrictions on operating oversize vehicles?

For information regarding the operation of oversized vehicles, please read the Hanford Municipal Code Section 10.24. Visit the following page to view the Municipal Code.

Hanford Municipal Code - Section 10

10. Where are the rules about parking in the city?

Parking rules are stated in the Hanford Municipal Code, Section 10.16. View the Municipal Code (PDF).

11. Where can I get a handicapped parking permit?

Handicapped parking permits are obtained through the California DMV. Please visit their website listed below or the Hanford DMV office listed.

Hanford DMV Office
701 W Hanford Armona Road
Hanford
CA 93230

Phone: 800-777-0133

California Department of Motor Vehicles

12. Where can I get help with my car registration?

Please visit the California Department of Motor Vehicles website regarding car registration. You may also visit the Hanford DMV offices at the address listed.

Hanford DMV Offices
701 W Hanford Armona Road
Hanford
CA 93230

Phone: 800-777-0133

California Department of Motor Vehicles

13. Where can I renew my driving license?

You will need to renew your drivers license with the California Department of Motor Vehicles. Click on the link below to get to their website. Or directions to the Hanford DMV Office is listed.

Hanford DMV Office
701 W Hanford Armona Road
Hanford
CA 93230

Phone: 800-777-0133

California Department of Motor Vehicles

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City Council - Redistricting

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1. What is redistricting?

Every ten years, after receiving an updated U.S. Census count, local jurisdictions that elect their representatives by district as opposed to at-large reestablish district boundaries. The City of Hanford must reestablish city council district boundaries, creating council districts that are balanced in population and in accordance with local, state, and federal laws that govern the redistricting process.

2. What does “substantially” equal mean?

The standard for reapportionment of congressional districts is that such districts must be equal in population “as nearly practicable,” with the phrase “as nearly as is practicable” defined to mean “a good faith effort to achieve precise mathematical equality.” However, for local redistricting plans, some divergence from the equal population rule is constitutionally permissible if the disparity is caused by legitimate considerations incidental to the effectuation of a rational state policy. Relatively minor deviations from mathematical equality in state or local electoral districts are constitutionally permissible as long as there is “substantial equality” in population between districts. While there is no absolute bright line rule regarding the permissible amount of population deviation, a total deviation below 10% presumably meets the “substantial equality” standard. The total deviation is measured between the highest population district and the lowest population district.

3. What is a community of interest?

A community of interest is a contiguous population that shares common social and economic interests that should be included within a single district for purposes of its effective and fair representation.

4. What is the Voting Rights Act?

The Voting Rights Act of 1965 is a federal legislation that prohibits racial discrimination in voting. Section 2 of the Voting Rights Act prohibits electoral practices that are “not equally open to participation by the members of a (racial, color, or language minority) in that its members have fewer opportunities than other members of the electorate to participate in the political process and to elect representatives of their choice.” Thus, the Voting Rights Act can be violated by either intentional discrimination in the drawing of district lines or by a facially neutral redistricting plan that has the effect of diluting minority votes.

5. What is “cracking” and “packing”?

“Cracking" is the splitting of a geographically compact minority population among two or more districts, thereby reducing the group’s ability to elect a representative in any district.

“Packing” is the dilution of minority group voting strength by improperly placing more minority voters into a district than is necessary to elect a representative of their choice.

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Code Compliance

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1. As a new homeowner or tenant, how do I find out what I can or cannot do on my property?

The best thing you can do, before doing anything else, is to contact the Planning Division at 559-585-2580 and discuss what you would like to do. The planning staff will be happy to assist you with all your questions.

2. Do I have to give my name and telephone number when I call in a complaint?

No, but it helps in the event we need to contact you to clarify an address or ask you a question pertaining to the complaint you have filed. It also allows us to notify you in the event that the property violation is already active in our database or if the complaint is out of our jurisdiction and to be referred to another agency or department.

3. How can I find out who turned me in?

We receive complaints from a number of sources including internal referrals, outside agencies, and the general public. Complainant information is confidential and will not be revealed.

4. How do I report a violation?

There are several ways:

• Call the Code Compliance Section at 559-585-2633 and speak to one of our Code Compliance Officers
• Come into the Community Development Department office at:
  317 N Douty Street
  Hanford, CA 93230
  Speak to one of the front counter staff. They will take your complaint information and forward it to a Code Compliance Officer.
• Mail your complaint to: 
  Community Development Department
  317 N Douty Street, Hanford, CA, 93230
  Attention: Code Compliance. 
  Your complaint will be received and forwarded to a Code Compliance Officer.
• Complete and submit the Report a Violation form.

5. How much time do I have to clear violations?

In most cases, you have 15 to 30 days to either abate the violation or apply for permits to abate the violation; however, the time frame is at the discretion of the Code Compliance Officer depending on the severity of the violation.

6. My neighbors have violations too. Why aren't you investigating them?

Current staffing levels only allow time for primarily complaint generated enforcement. If you suspect there is a code violation on another property, you may contact Code Compliance staff and provide this information. A case will be opened and the complaint will be investigated appropriately. If a violation is found, the owner will be contacted and required to abate the violation and/or obtain the required permits for the violation. Generally, an inspection of the surrounding area is conducted when responding to the location where the violation is called in for.  

7. The violation existed before I bought the property. Why am I responsible for clearing the violation?

Violations run with the property, not the person who created the violation. If you purchased a property that has violations, you are responsible for abating the violation. This is why it is a good idea to have a house inspection done prior to purchasing a property.

8. What are the regulations for placing trash and recyclable containers out for pick-up?

Containers shall be placed at curbside for street pick-up or at the property line for alley pick-up, the day prior to pick-up, but not earlier than 7 p.m. on the day prior to collection, and shall remove the empty containers from the curb or alley no later than midnight on the day of collection.

See Hanford Municipal Code Section 13.12.030 for complete information and requirements.

9. What are the regulations regarding fences?

Fencing regulations may become complicated, so the best thing is to call the Planning and Building Division at 559-585-2583 to discuss your particular situation and lot design.

Hanford Municipal Code 17.50.120 Fence and wall locations in residential, office, and public facilities zones.

10. What do I do if I receive a "Citation" or "Stop Work Order" ?

Each circumstance is different and therefore there is no one answer that will apply to every situation. So, you should contact the Code Compliance Officer (559-585-2633) which issued the violation and discuss the violation with them. They will be happy to assist you in a course of action to correct the violation

11. What do I need to do to clear the violation?

If no Building Permit is required, simply cease the illegal activity and call the Code Compliance Officer who issued you the citation to schedule an inspection.

If the Code Compliance Officer stated a Building Permit is required, contact the Code Compliance Officer at 559-585-2633 and get the required information necessary to provide the documentation to obtain a Building Permit.

Before the violation is cleared, these requirements must be met.

• The Building Permit must be approved.
• All permit and code compliance fees must be paid.
• A permit must be issued.
• All inspections, including a final inspection, must be scheduled and approved.

12. What kind of signs can I use for my business?

There are a lot of items to consider with signage. Please contact the Planning Division at 559-585-4768 for assistance in deciding the type, size, quantity, and placement of signage.

Hanford Municipal Code Chapter 17.56 SIGNS AND OUTDOOR ADVERTISING STRUCTURES

13. When can I have a garage / yard sale?

Garage/yard sales are limited to two such sales in a year. Each sale shall be limited to two consecutive days and all unsold items shall be removed from public view and stored within the premises after the sale. 

14. I have made a complaint. How long do I have to wait before I see something being done?

After your complaint has been received, the average turnaround time is two to five working days for a Code Compliance Officer to perform the initial investigation. We make every effort to respond to each complaint as soon as it is filed as each, and every complaint is important to us. Complaints are prioritized according to potential health and safety hazards.

15. Do I need a permit to sell flowers on the sidewalk or street?

Yes. In the City of Hanford, it is unlawful for a vendor to sell or display any food or merchandise without first obtaining a vendor permit and a business license. In addition, there are conditions that regulate the use of public right-of-way by peddlers and vendors that are related to objective health, safety, or welfare concerns. Failure to comply with governing codes may result in receiving an administrative or criminal citation, and the possibly of the goods and merchandise being confiscated.

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Crime

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1. How do I report information I have about a crime?

In an emergency, call 911. 

Otherwise, please contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

You may also report an anonymous tip using this form.

2. How do I report graffiti?

You may report graffiti by filling out our online form or by contacting the Code Compliance Division. Click the link below to fill out the online graffiti reporting form.

Phone: 559-585--2633.

Graffiti Reporting Form

3. How do I start or join a neighborhood watch?

To start a neighborhood watch program in your neighborhood, please contact the Hanford Police Department at the number.

Phone: 559-585-2540

Neighborhood Watch

4. How do I see who is on the most wanted list?

The Hanford Police Department will post the most wanted list to the website as it becomes available.

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Environment

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1. How do I dispose of a Christmas tree?

For information regarding Christmas tree disposal please visit the Refuse Division page.

2. How do I dispose of used motor oil?

Many auto parts stores and repair facilities accept used oil for recycling. Check with each location first for information and restrictions.

Or search here.

3. How do I obtain a commercial dumpster?

Please contact our Refuse Department at the number listed.

Phone: 559-585-2550

4. How do I order a commercial recycling or organics container?

To sign up for commercial recycling/organics collection services call the Recycling Coordinator to schedule a waste assessment.

Phone: 559-585-2569

5. How do I request residential refuse cans?

Please contact our Finance Department/Utility Billing at the number listed.

Phone: 559-585-2510

6. How do I learn about recycling?

The City of Hanford provides refuse collection, and segregated greenwaste and recyclable collection within the incorporated limits of the city and in designated county areas.
Recycling and Greenwaste Information

7. How do I report blocked storm drains?

Please contact the Public Works Department at the number listed.

Phone: 559-585-2550

8. How do I report environmental problems like water, air, sewers , lead, asbestos?

Please contact our Public Works Department at the number listed.

Phone: 559-585-2550

9. How do I report the irrigation system in my street being broken or leaking?

Please contact the Public Works Department at the number listed. Alternatively you may fill out our online form to report broken sprinklers and irrigation pipes on City property.

Phone: 559-585-2550

Broken Sprinkler or Irrigation Issues Form

10. When is the garbage collection on my street?

Please click the link below to view our refuse collection schedule.

Refuse Collection Schedule (PDF)

11. Where is the nearest city dump site?

KWRA Location

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Explorers

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1. What is exploring?

Exploring is a program, run by the Police Department, chartered by Learning for Life, a subsidiary of the Boys Scouts of America.  Exploring provides vocational training and experience to young people, ages 15-20 (14 years with completion of the Junior Police Academy).  You must have a desire to learn about law enforcement.  Exploring provides an opportunity for young people to be involved in something positive, to receive training and experience in law enforcement and to learn the value of service to their community.  It also allows those involved to get an inside look on how a police department functions. 

2. What do explorers do?

Police Explorers work hand in hand with sworn officers and non-sworn department personnel in a variety of ways. Listed below are just a few;

• Crowd control at parades and other community events,
• Assist patrol officers during ride-alongs,
• Participate in training exercises with police officers,
• Support of special department projects, such as G.R.E.A.T. events and national night out,
• Provide color guard services at community events, retirement ceremonies and parades,
• Hanford mall holiday security detail,
• Training, competitions and conferences with other agencies,
• Assist School Resource Officers at School Sporting Events,
• Assist California Law Enforcements Wish Upon a Star Organization,
• And much, much more!

3. Who is eligible to become an explorer?

All young people, from age 15 to 20 (14 years with completion of the Junior Police Academy) are eligible to apply to the Post. All applicants must pass a thorough background investigation and oral interview process. 

Contact the police department today if you are interested in learning more about law enforcement as a career or just want to be a part of law enforcement in your community. You will learn a lot, have a great time and a fantastic experience that will follow you throughout your life. Call today, 559-585-2535.

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Fire Department

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1. Why does a fire engine respond along with an ambulance to medical emergencies?

When dealing with medical emergencies – seconds count. In the City of Hanford, ambulance response times are usually around ten (10) minutes; whereas the Hanford Fire Department response times are usually around five (5) minutes. Therefore, we send both types of crews so the firefighters can provide rapid assessment and basic life support treatment for the patient, and then assist the ambulance crew when they arrive later with advanced life support measures and transporting of the patient. This deployment method is used throughout the Nation as it is still one of most effective and efficient means to save lives.

2. Why do Fire Engines use lights and sirens, even at night when there’s no traffic?

Studies show that one of the most dangerous activities for fire departments is getting their vehicles to the emergency incident. The purpose of emergency warning equipment is to let drivers and pedestrians know that an emergency vehicle is on the way to an emergency. If we do not provide reasonable warning, we could be liable for any injury or accident. By state law, we are exempt from certain traffic rules; however, we must still ensure that all traffic is aware of us responding even in the middle of the night. This is balanced with the need to respond quickly to save a life or protect property.

3. Why do so many fire engines respond to simple incidents?

The Hanford Fire Department must be prepared to deal with the worst-case scenario at any given incident. Fire Department units are dispatched according to information received by the 9-1-1 operator. The closest unit or units respond to an incident. Once the first crew arrives on scene, they can lower or raise the number of units responding; however, years of data has allowed us to determine the right number of units to send initially to ensure the quickest and safest resolution to the problem at hand.

4. Why do I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?

As mentioned in a previous question, sometimes several units are dispatched to the same incident depending on the type of emergency. The first unit may have arrived on the scene, surveyed the situation, and informed the dispatcher that the situation did not need all the responding units. All other responding units are then cancelled and put back into service, ready to respond to another call.

5. I saw a fire engine at a local grocery store or restaurant. Why do firefighters use fire engines for non-emergency purposes while they are on duty?

To ensure the fastest response at the time of an emergency, our crews must remain within a few hundred feet of the fire engine during their entire shift. Our crews work 24-hour shifts with no scheduled breaks. Meals for firefighters are not provided by the City; therefore, each crew must either purchase their own food or prepare their own meals. Firefighters are allowed to make trips to the grocery store to buy whatever they need to prepare their meals or to a local restaurant. It is also important to note that fire crews are not guaranteed a meal break, so their mealtimes are constantly being interrupted for emergency calls.

6. How can I participate in the Fire Department's ride-along program?

The Hanford Fire Department is excited to share our profession with our community. Citizens interested in participating in the Ride-Along Program may call Fire Headquarters at (559) 585-2545 or email Alejandra Santillan for an application. The application will be reviewed and, if approved, a background check will be initiated. If the background check is clear, the applicant will be contacted to schedule the ride-along. Individuals must be at least 18 years old.

7. If I represent a civic group such as a church, a club, an association, etc. Is it possible to have someone from the fire department speak at one of our meetings?

The Hanford Fire Department is excited to share our profession with our community. If you are interested in having someone speak at one of your meetings, please call Fire Headquarters at (559) 585-2545 or email at Alejandra Santillan to make your request.

8. My smoke detector is making a "chirping" noise. What's wrong with it and how do I know if it is working?

Typically, the chirping noise is caused by a low battery. Replace it immediately. Remember to test your detector once a month by pressing the “test button” found on the smoke detector. Also, remember to change the battery when you change your clock to and from daylight savings time.

9. Where can I purchase a fire extinguisher?

Portable fire extinguishers can be purchased at a wide variety of retail stores. Home improvement centers and hardware stores generally carry an adequate selection to choose from.

10. Does the Hanford Fire Department service fire extinguishers?

No; however, there are several private fire protection companies that offer this service. They can be found in the phone book or by doing a simple internet search for “fire extinguisher service”.

11. I own a business and have been told to get a fire extinguisher. How big a fire extinguisher do I need?

There are several types and sizes of extinguishers depending upon the hazards within the business. The Hanford Fire Department will be happy to help explain the right solution for your business. Please feel free to contact our Fire Department Headquarter at (559) 585-2545 or email us. 

12. How can I schedule a tour of a fire station?

Contact the Fire Department Headquarters at (559) 585-2545 or email Alejandra Santillan and we can help you with scheduling.

13. How do I schedule a fire engine to attend my event (carnival, block party, safety day, etc.)?

Contact the Fire Department Headquarters at (559) 585-2545 or email at Alejandra Santillan and we can help you with scheduling.

14. Where do I report tall weeds around houses and vacant lots?

Contact our Fire Department Headquarters at (559) 585-2545 or email us.

15. How do I report a leaking fire hydrant?

Contact our Fire Department Headquarters at (559) 585-2545.

16. How much does a fire report cost and how do I get one?

Fire reports cost $10 per copy.  Requests can be made by phone, email, or in person. Please be prepared to provide the date and location of the incident so the report can be found. Reports can be mailed, emailed, or picked up in person. Please contact us at 559-585-2545, email Alejandra Santillan,  or visit us 350 W. Grangeville Blvd for more information. Fire Investigation Reports must be formally requested through the subpoena process. Fire Investigation Reports may take longer to obtain. 

17. How do I become a firefighter?

The City of Hanford recruits for the position of firefighter as needed. Information regarding application for a Firefighter position and the job description can be found on the City of Hanford web site under the employment tab. Most firefighter candidates have previously obtained some training and have their certifications already completed, usually through a fire technology or fire academy program provided at most local community colleges. See this information sheet (PDF) for more recommendations. 

18. Is it ok to burn on my property? (i.e., portable fire pits or chimneys)

Outdoor fires are typically only allowed for cooking purposes. The San Joaquin Air Pollution Control District has the most restrictive rules regarding open burning and can levy significant fines for improper burning. The fire department will charge for illegal fires as well. For more information on the rules concerning open burning please refer to the San Joaquin Air Pollution Control District website or call the Air Pollution control District at (559) 230-6000.

19. What is a Rapid Entry Box, and should I have one for my commercial business?

The KNOX-BOX® Rapid Entry System was specifically developed for the fire department. With one master key, the fire department can gain access to commercial and residential properties without forcing entry and causing damage. If you are interested in participating on this program, please contact the Hanford Fire Department at (559) 585-2545 or email us for an application.

20. Does the City of Hanford allow fireworks?

The City of Hanford allows “Safe and Sane” (California Approved) fireworks. The city has a zero tolerance on the use or possession of illegal or dangerous fireworks. Anyone who is in possession of, or using, illegal fireworks will receive an administrative citation in the amount of $1000.00 for the first offense. 

21. How do I dispose of household hazardous waste such as paint, paint thinner, pesticides, herbicides, etc.?

Many products found in your home are potentially hazardous substances. Because of their chemical nature, they can poison, corrode, explode, or ignite easily when handled improperly. When discarded, they are considered household hazardous waste. Since they may threaten human health or the environment when inappropriately disposed of, household hazardous wastes are not exempt from California hazardous waste laws. It is illegal to dispose of household hazardous waste in the trash, down storm drains, or onto the ground.  

For information on how to dispose of household hazardous waste, please visit the City's refuse page.

22. What is Hanford Fire Department's ISO rating?

The Insurance Service Office (ISO) provides a fire protection classification or ranking on all fire agencies. The classification is a scale from 1 to 10, with 1 being the best possible rating. The Hanford Fire Department maintains a fire protection class rating of “Class 2."

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General

Show All Answers

1. I have made a complaint, how long do I have to wait before I see something being done?

After your complaint has been received, the average turnaround time is two to five working days for a Code Compliance Officer to perform the initial investigation. We make every effort to respond to each complaint as soon as it is filed as each and every complaint is important to us. Complaints are prioritized according to potential health and safety hazards.

2. What is a Conditional Use?

A Conditional Use is a use that is not principally permitted in a particular zoning district. Conditional Uses require a Planning Commission hearing in order to determine if the proposed use is necessary and desirable to the neighborhood, whether it may potentially have a negative impact on the surrounding neighborhood, and whether the use complies with the General Plan. During this public hearing the Planning Commission will "condition" the use by applying operational conditions that may mitigate neighborhood concerns as well as apply conditions that may be required by the Community Development Department and the zoning code. Conditional Use Permits are entitlements that run with the property, not the operator.

3. What is a site plan review?

A site plan review is a process that enables the community development department to determine whether a proposed development is in conformity with the intent and provisions of this chapter and to guide the building official in the issuance of building permits. More specifically, site plan review is necessary to ensure that all improvements, including without limitation structures, parking areas, walks, refuse containers, landscaping and street improvements are properly located or adjacent to their sites and to surrounding sites and structures; to prevent excessive grading of the land and the creation of drainage hazards; to prevent the indiscriminate clearing of property and the destruction of trees and shrubs of ornamental value; to avoid unsightly, inharmonious, monotonous and hazardous site development; and to encourage originality in site design and development in a manner which will enhance the physical appearance and attractiveness of the community. The site plan review process is intended to provide for the expeditious review of environmental impact assessments required by official policy of the city and the state.

4. What is a variance?

The zoning code regulates the use of property, including the size, design, and siting of buildings that may be constructed on a piece of property. The zoning code has standards for buildings that govern such features as rear yards, front setbacks, usable open space, height, and parking. A variance is a request for an exception to a Planning Code standard.

5. What type of building projects require a Building Permit?

Review the City Contacts and Useful Information section on this website.

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General Complaints

Show All Answers

1. How do I file a complaint / compliment about a city employee?

For a complaint/compliment about a City of Hanford employee, please contact our Personnel Department at the number listed below, or please fill out and return our Compliment / Complaint Form (PDF).

Phone: 559-585-2520

2. How do I file a complaint about a broken sidewalk?

City of Hanford Municipal Code states that each "owner of a lot or portion of a lot adjacent to or fronting any portion of a sidewalk area or on which a sidewalk area is located shall maintain and repair the sidewalk." Accordingly, the adjacent property owner would be responsible for that repair.

3. How do I file a complaint about a car blocking my driveway?

Please contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

4. How do I file a complaint about a car parked on someone's lawn?

Please contact the Code Compliance Section at 559-585-2633.

Alternatively, you may fill out our Code Violation Reporting Form.

5. How do I file a complaint about a fence?

Please contact the Code Compliance Section at 559-585-2633.

Alternatively, you may fill out our Code Violation Reporting Form.

6. How do I file a complaint about a street closure?

Please contact the Public Works Department at the number listed.

Phone: 559-585-2550

7. How do I file a complaint about a police officer?

Please contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

8. How do I file a complaint about an illegal addition on a home?

Please contact our Building Division at 559-585-2580.

Alternatively, you may fill out our Code Violation Reporting Form

9. How do I file a complaint about barking dogs?

Please contact the Animal Control Office at the number listed.

Phone: 559-585-2535

10. How do I file a complaint about flooding in my neighborhood?

Please contact our Public Works department at the number listed.

Phone: 559-585-2550

11. How do I file a complaint about garbage cans left on the sidewalk?

Please contact the Code Compliance Section at 559-585-2633.

Alternatively, you may fill out our Code Violation Reporting Form.

12. How do I file a complaint about noisy neighbors?

Please contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

13. How do I file a complaint about potholes?

Please contact our Public Works Department at the number listed below. Alternatively you can fill out our online pot hole reporting form at the link listed below.

Phone: 559-585-2550

Pot Hole Reporting Form

14. How do I file a complaint about speeding traffic in my neighborhood?

Please contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

15. How do I file a complaint about tree roots lifting up the sidewalk?

Please contact our Public Works Department at the number listed below, or you may fill out our online form to report a damaged sidewalk by clicking the link below.

Phone: 559-585-2550

Sidewalk Damage Reporting Form

16. How do I file a complaint about trees blocking my view?

If you believe that this is a code violation, please contact our Code Compliance Division at 559-585-2633.

17. How do I file a complaint about uncollected trash?

Please contact the Public Works Department at the number listed.

Phone: 559-585-2550

18. How do I file a complaint against a Firefighter / paramedic?

Please contact the Hanford Fire Department at the number listed below.

Phone: 559-585-2545

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Health & Medical

Show All Answers

1. How do I contact the Health Department?

The Health Department is a County run agency. Please contact the Kings County Health Department at the number listed. Alternatively, you may visit their website.

Phone: 559-582-3211

Kings County Public Health Department

2. Where are the nearest hospitals?

The nearest hospital is Adventist Health Hanford, located at 115 Mall Drive, with a phone number of (559) 582-9000

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Housing Division

Show All Answers

1. How do I find information on the Fair Housing program?

For information about the Fair Housing program please visit the Housing Division page. In an effort to provide affordable housing opportunities in Hanford and to preserve the existing neighborhoods in our community, the City of Hanford offers the following housing programs.

First-Time Homebuyers Program 

The HOME Sweet Home First-time Homebuyers Program offers qualified first-time homebuyers the opportunity to borrow up to $75,000 for down payment and/or closing costs to purchase a newly constructed or existing home within the Hanford city limits. This program offers a 30-year loan with deferred payments (meaning no payment due) for the entirety of the loan term. The loan carries a 2% fixed interest rate and is secured by a second Deed of Trust. Staff currently maintains an interest list for this program.

Home Sweet Home Interest Form - English 

Home Sweet Home Interest Form - Spanish 

Emergency Repair Program 

The City of Hanford Emergency Repair Program is designed to assist low- to moderate-income persons make emergency/minor repairs, disability-accessibility modifications to their home. Emergency repairs are those repairs which are necessary to safeguard against imminent danger to human life, health, and safety, or to protect property from further structural damage. Grants up to $20,000 are available to qualifying homeowners. Staff currently maintains an interest list for this program. 

ERP Pre-Application - English 

ERP Pre-Application - Spanish

The above-mentioned programs are targeted to Hanford's very low- to moderate-income families and are subject to the availability of program funds. For additional program information, brochures, or applications contact the City's Housing Staff Sheila Martinez at (559) 585-2587 or Sandra Lerma at (559) 585-4766, or feel free to stop by the city offices located at 317 N. Douty Street. Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. For TDD/TYY Dial 711. 

The City offers Spanish-speaking personnel for the needs of the community.

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Human Resources

Show All Answers

1. How do I apply for a City job?

Please visit GovernmentJobs.com to view City job openings and to apply.

2. How do I find out about new recruitments?

The City regularly advertises new job openings on its social media pages.

Facebook

Instagram

Twitter

LinkedIn

Job openings are also always posted to GovermentJobs.com.

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Licenses, Certificates, Voting & Legal

Show All Answers

1. How and where do I register to vote?

To learn more about voter registration, how and where to vote, please visit Voter Registration website.

2. How can I view all of the municipal laws that govern the City of Hanford?

The Hanford Municipal Code can be viewed by visiting the Municipal Code website.

3. How do I run for public office?

Please visit our elections page by clicking on the link below. Or you may contact the City Clerk at the number listed below.

Phone: (559) 585-2515

Election Information

4. How do I get a passport?

You will soon be able to apply for a passport with the City of Hanford.

In the meantime, please visit the U.S. Department of State website for more resources.

5. How do I get a copy of the city budget?

The City Budget can be viewed online by clicking the link below. 

City Budget

6. How do I get a divorce?

For information regarding divorces, please visit the Kings County Superior Court website and download the Dissolution of Marriage forms.

7. How do I find the city ordinances that concern my property?

For information about City Ordinances please click the link below to view the Hanford Municipal Code. 

Municipal Code

8. Where are the polling stations?

See polling places in Hanford by visiting the Kings County Elections website.

9. Who are my representatives?

The Hanford City Council is broken up by districts. To view the districts and the Council Members associated with each district please visit the City Council page. 

Hanford's state representatives

State Senate District 16

Melissa Hurtado (D)

State Assembly District 33

Devon Mathis (R)

Hanford's federal representatives

Congressional District 20

Kevin McCarthy (R)

Congressional District 21

David Valadao (R)

U.S. Senators

Alex Padilla (D)

Dianne Feinstein (D)

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Parks & Recreation

Show All Answers

1. Are there athletic or fitness programs for adults?

Please visit our Parks & Community Services activities website to learn more about/register for adult athletic and fitness programs.

Alternatively, you may contact our Recreation Department at the number listed.

Phone: 559-585-2525

To sign up for a Fitness Center membership, please visit the Longfield Center, located at 560 S. Douty Street, Hanford, CA 93230.

Monday – Friday from 6 a.m. – 9 p.m. 

Saturday from 6 a.m. – 5 p.m.

2. What senior recreation programs exist?

Please visit our Parks & Community Services activities website to learn more about/register for senior activities and programs.

Alternatively, you may contact our Recreation Department at the number listed.

Phone: 559-585-2525

3. What recreation programs are available for children?

Please visit our Parks & Community Services activities website to learn more about/register for children activities and programs.

Alternatively, you may contact our Recreation Department at the number listed.

Phone: 559-585-2525

4. How do I report criminal activity in the park?

Please contact the Hanford Police Department at the number listed.

Phone: 559-585-2540

5. How do I report too much trash in the park?

Please contact our Parks Division at the number listed.

Phone: 559-585-2525.

6. How do I request graffiti be removed from the park?

To report graffiti please contact the Hanford Police Department at the number listed below, or you may fill our online Graffiti Report form.

Phone: 559-585-2540

7. How do I report a broken sprinkler/irrigation issue at a City park?

Please fill out this form to report a broken sprinkler/irrigation issue at a City park.

8. How do I report damaged playground equipment?

Please fill out this form to report damaged playground equipment.

9. Can I take my dog into the park (on or off leash)?

Per the City of Hanford Municipal Code:
Section 6.04.060 Leash law.
It is unlawful for any person to permit any dog owned, harbored or controlled by him to be on any public street, alley, lane, park, or place of whatever nature open to and used by the public in any area of the city unless such dog is securely leashed and the leash is held continuously in the hands of a responsible person capable of controlling such dog, or unless the dog is securely confined in a vehicle. It is unlawful for any person to permit any dog owned, harbored or controlled by him to be on any private property in any area of the city without the permission of the person owning or occupying such private property.

• Hanford Municipal Code
  
• Animals (PDF)

However, dogs are allowed off leash at City dog parks. Dog parks are located at Hidden Valley Park, Freedom Park, Redwood Park and will be added at Lakewood Basin Park, Sherwood Basin Park and Quail Run Basin Park in 2023.

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Permits & Licenses

Show All Answers

1. Can I put up a sign on telephone poles?

Attaching signs to telephone poles is prohibited.

2. Do I need a permit for a new swimming pool?

Yes, a permit is required for construction of a new swimming pool.

Phone: 559-585-2580 / permithelp@cityofhanfordca.com

To apply for a permit, please submit via the Citizen Self Service Portal.

3. I am building/remodeling a house. What departments do I talk to?

Please contact the Building Division.

559-585-2580 / permithelp@cityofhanfordca.com 

Please apply for building permits via the Citizen Self Service Portal.

4. What do I need to start a business?

Depending on the type of business, location of the business, and former use of the building used for the business, various applications and permits may be required.

To understand the full list of requirements, please contact the Planning Division at (559) 585-2580 with the following information:

1. Location of the proposed business – Address or APN required

1. Will the business be conducted from a residence?
2. Will the business be conducted from a storefront?

2. Type of Business Proposed

Zoning will determine the uses allowed within the zone district.

The zoning map can be found here.

Land uses are permitted, as shown in the Land Use Table.

A site plan review may be required whenever there is a change in the occupancy of the building, determined by the former legal use. (i.e. Office to Restaurant; Retail to Office). Additionally a conditional use permit may be required, if the use is shown as a C in the Land Use Table.

If operating a home-based business, a Home Occupation Permit is required.

Home-based businesses and storefronts both require a Business License.

To apply for a home occupation permit and/or business license, please submit via the Citizen Self Service Portal.

5. Where do I get information about construction permits?

For further information about a construction/building permit please visit the Building Division web page or call the Building Division.

Phone: 559-585-2580 / permithelp@cityofhanfordca.com 

To apply for permits, please submit via the Citizen Self Service Portal.

6. Do I need a permit to sell flowers on the sidewalk or street?

Yes. In the City of Hanford, it is unlawful for a vendor to sell or display any food or merchandise without first obtaining a vendor permit and a business license. In addition, there are conditions that regulate the use of public right-of-way by peddlers and vendors that are related to objective health, safety, or welfare concerns. Failure to comply with governing codes may result in receiving an administrative or criminal citation, and the possibly of the goods and merchandise being confiscated.

7. Do I need a license for a home-based business?

Anyone conducting business in the city limits of Hanford is required to obtain a business license regardless of location.

If conducting a home-based business, a Home Occupation permit is required.

Hanford Municipal Code 17.78.050 Operating standards for Home Occupations 

To apply for a home occupation permit, please submit via the Citizen Self Service Portal.

8. Where do I get or renew my taxi license?

Please contact the Finance Department at 559-585-2512 You can apply for a Taxi or Bus permit via the Citizen Self Service Portal.

9. What do I need to build an ADU (Additional Dwelling Unit)?

Accessory Dwelling Units are permitted by State Law. Find out more here.

An accessory dwelling unit requires an Administrative Approval and Site Plan Review Application (both of which are ministerial). To apply for a site plan review and administrative approval, please submit via the Citizen Self Service Portal.

10. How much does a business license or permit cost?

As of January 1, 2022, all business licenses are issued on an annual basis, (January-December). The license fee for your first year of business will be the minimum payment. For a retail-based business the fee is $20 (or $40 if the business is located in the improvement district). If your business is a sub-contractor - $40, General Contractor - $60, if professional or other set rate business we can determine the fee for you when you sign up for your business license. The payment due date is January 31st. For Gross Receipt category licenses, fees are based upon the previous annual gross receipts. A $100 late fee will be applied after the January 31 due date, but will be reduced to $50 if paid within five business days. See Master Fee Schedule for a complete list of fees.

New Business License Application Processing Fee - $40

Administrative Fee for Renewals - $10

11. Can I get a sign for my business?

For information regarding signs, please contact our Planning Department at 559-585-4768.

A sign permit will be required from the Planning Division and the Building Division.

To apply for sign permits (Planning and Building) please submit via the Citizen Self Service Portal.

Hanford Municipal Code Chapter 17.56 SIGNS AND OUTDOOR ADVERTISING STRUCTURES

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Planning Division

Show All Answers

1. What is zoning?

Zoning sets forth regulations to preserve, protect and promote the public health, safety, peace, comfort, convenience, prosperity and general welfare of the citizens of Hanford. The zoning ordinance consists of a zoning map designating certain districts and a set of regulations controlling the uses of land; the density of population; the uses and locations of structures; and the height and bulk of structures. It also consists of the open spaces required for structures; the appearance of certain uses and structures; the areas and dimensions of sites; the location, size and illumination of signs; and number of design off-street parking and off-street loading facilities.

2. What is a Conditional Use?

A Conditional Use is a use that is not principally permitted in a particular zoning district. Conditional Uses require a Planning Commission hearing, in order to determine if the proposed use is necessary and desirable to the neighborhood, whether it may potentially have a negative impact on the surrounding neighborhood, and whether the use complies with the General Plan. During this public hearing, the Planning Commission will "condition" the use by applying operational conditions that may mitigate neighborhood concerns, as well as apply conditions that may be required by the Community Development Department and the zoning code. Conditional Use Permits are entitlements that run with the property, not the operator.

A conditional use permit is required if the use is represented by a “C” in the Land Use Table.

To apply for a conditional use permit, please submit via the Citizen Self Service Portal.

3. What is site plan review?

A site plan review is a process that enables the community development department to determine whether a proposed development is in conformity with the intent and provisions of this chapter and to guide the building official in the issuance of building permits. More specifically, site plan review is necessary to ensure that all improvements, including without limitation structures, parking areas, walks, refuse containers, landscaping and street improvements are properly located or adjacent to their sites and to surrounding sites and structures; to prevent excessive grading of the land and the creation of drainage hazards; to prevent the indiscriminate clearing of property and the destruction of trees and shrubs of ornamental value; to avoid unsightly, inharmonious, monotonous and hazardous site development; and to encourage originality in site design and development in a manner which will enhance the physical appearance and attractiveness of the community.

To apply for a site plan review, please submit via the Citizen Self Service Portal.

4. What is a variance?

The zoning code regulates the use of property, including the size, design, and siting of buildings that may be constructed on a piece of property. The zoning code has standards for sites that govern such features as rear yards, front setbacks, usable open space, height, and parking. A variance is a request for an exception to a Planning Code standard. Variances may be granted by the Planning Commission when various findings can be made, affirming that there are special circumstances applicable to the site, such that strict adherence to the municipal code is not feasible.

The required variance findings can be found here.

To apply for a variance, please submit via the Citizen Self Service Portal.

5. What do I need to build an ADU (Additional Dwelling Unit)?

Accessory Dwelling Units are permitted by State Law. Find out more here.

An accessory dwelling unit requires an Administrative Approval and Site Plan Review Application (both of which are ministerial). To apply for a site plan review and administrative approval, please submit via the Citizen Self Service Portal.

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Police Department

Show All Answers

1. Can I put after-market tinting on the windows of my vehicle?

The main requirements for legal window tinting in California are:

1. The windshield and front driver's side and passenger's side windows cannot receive any aftermarket tinting.
2. If the rear window of a vehicle is tinted, the vehicle must have outside rearview mirrors on both sides.

The law prohibits any person from driving any motor vehicle with any object or material placed, displayed, installed, affixed, or applied upon the windshield or side or rear windows, with certain limited exceptions.

However, legislation signed into law effective January 1, 1999, exempts from the above prohibition specified clear, colorless, and transparent material that is installed, affixed, or applied to the front driver and passenger side windows for the specific purpose of reducing ultraviolet rays. If, as, or when this material becomes torn, bubbled or otherwise worn, it must be removed or replaced.

2. How long will I have to wait until the vehicle can be released?

The vehicle will be impounded for 30 calendar days. At that time the registered owner will be responsible for paying the law enforcement fees, towing and storage fees to reclaim the vehicle.

Hanford Police Department will, on request give the registered owner an Impound Hearing on the impounded vehicle.
Monday through Friday 9 am - 3 pm

Fees charged by the Hanford Police Department to release an impounded vehicle are:

With Impound Hearing: $101
Without Impound Hearing: $ 85

On January 1, 1995, new laws were enacted to unlicensed drivers. These laws, California Vehicle Code (CVC) Sections 14602.6 and 14607.6 authorize law enforcement agencies to tow and impound vehicles for 30 days when driven by unlicensed, suspended, or revoked drivers. There is a possibility that the vehicle can be forfeited (taken from you by the State) if you have a prior conviction for driving while unlicensed, or suspended, or revoked.

If you allow yourself or someone else to drive your vehicle unlicensed, drive with a suspended or revoked license, your vehicle can be impounded.

3. I don't understand. Why 30 days? I absolutely need my car.

The legislature intended to provide safer roads for California's motoring public by removing the vehicle for 30 days. A serious violation of the law calls for a serious response. The 30 day impound begins on the calendar day that the car is towed and will be released at the conclusion of the 30th day during normal business hours.

4. Is it illegal to use my cellular telephone while I'm driving?

California law does not prohibit the use of a hands-free wireless telephone while operating a vehicle if you are 18 years of age or over. However, the CHP recommends common sense in its use and we urge users to familiarize themselves with their cellular telephone features and follow these tips:

• If possible, dial while the car is not in motion, such as at a traffic light or stop sign.
• Learn to operate the phone without looking at it.
• Never allow a phone conversation to distract you from driving.
• Keep calls brief.
• While talking, keep your head up and your eyes on the road, with frequent checks of side and rearview mirrors.
• Don't take notes or look up phone numbers while driving.
• If you must check information, arrange to call back and do your research while the car is safely stopped.

Two new laws concerning cell phone use went into effect July 1, 2008. See a list of Frequently Asked Questions (PDF) regarding the new laws.

5. My (brother / sister / friend) borrowed the car." or "I did not know his/her license was suspended. Why am I responsible?

Under Section 14604 CVC, the owner has a duty to ensure the person driving their vehicle possesses a valid license; however, if you allow or permit anyone, including: your wife or husband, son or daughter, or friend to drive your vehicle and that person does not have a valid driver's license, you will be responsible for all law enforcement fees and storage fees. You will not have access to the vehicle for 30 days

6. Why is driving without a valid driver's license so serious?

An unlicensed driver is a potential danger to all other motorists on the roadway. He or she may not be aware of the rules of the road or practice safe driving techniques. A driver who is unlicensed, or has a suspended/revoked driver's license who has been ordered not to drive because of previous driving violations, continue to show a flagrant disregard for the safety of other motorists or pedestrians.

7. Why was my car impounded?

Your vehicle was impounded because you or another individual driving your vehicle has: A suspended license, a revoked license, or does not have a valid license.

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Public Transportation

Show All Answers

1. How do I learn more about school buses?

School buses are managed by the respective school district. For links to the school districts please visit the school listing page by visiting the Hanford Schools page.

2. What are the fares?

• Amtrak fares
• KART bus fares

3. What forms of public transportation are there in the city?

The City of Hanford has public transportation provided by Kings Area Rapid Transit. For more information visit the KART website.

4. Where are the bus / subway / light rail stops located?

Please visit the Amtrak website for train schedules.
For bus schedule and route information please visit the KART website

5. Where is the bus / subway / light rail station?

The Hanford Train Station is located at 200 Santa Fe Avenue. Please visit the map for directions. For scheduling information visit the Amtrak website.

200 Santa Fe Avenue
Hanford
CA 93230

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Records

Show All Answers

1. How do I submit a Public Records Act (PRA) request?

Public Records Act requests can be made by contacting the City Clerk's office at ncorral@cityofhanfordca.com or by calling (559) 585-2515.

Please use this form to submit your request.

2. How do I request a fire incident report?

Please call 559-585-2545 or email asantillan@cityofhanfordca.com. 

Requests can also be submitted by mail to:

Alejandra Santillan

350 W. Grangeville Blvd.

Hanford, CA 93230

Reports are $10, cash or check. Please allow two weeks for the report to be released.

3. How do I request a police report?

Please fill out a records request form (PDF) and drop it off at the police department.

Hanford Police Department

425 North Irwin Street

Hanford, CA 93230

(559) 585-2540

Or you can email the form to Jessica Ochoa.

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Recycling & Greenwaste

Show All Answers

1. What can be put into the greenwaste container?

The following can be placed in greenwaste containers:

• Grass clippings
• Weeds
• Leaves
• Small branches
• Wood (without nails, glue, or paint)
• Sawdust
• Plant material
• Food waste (no animal-based proteins)
• Food soiled paper (pizza boxes, paper plates, napkins)

Other Guidelines for Greenwaste Containers

• Cut branches and wood waste in small pieces to better fill the container. If possible, cut grass as close to the scheduled collection day as possible to minimize odors. Container lids must be able to close completely.
• Do not bag greenwaste. Only loose greenwaste (no bags, rocks, or concrete) is allowed in the greenwaste container.
• To avoid violation fees, please remember no garbage or recyclables are to be put into the greenwaste container. Violations will result in fines of $50-$250 for each occurrence. If a container is overloaded or too heavy it may not be serviced.

2. What can be put into the blue recycle container?

The following can be placed in blue containers:

• Plastic
• Glass
• Tin and aluminum containers
• Clean paper and cardboard (paper and cardboard with food waste on it goes into greenwaste)

Other Guidelines for Blue Containers

• All boxes must be broken down - crush large plastic bottles and milk/soda containers. The container lid must be able to close completely.
• To avoid violation fees, please remember no garbage or greenwaste is to be put into the blue recycle container. Violations will result in fines of $50-$250 for each occurrence.  If a container is overloaded or too heavy, it may not be serviced.

3. What can be put into the black refuse container?

The following can be placed in black containers:

• Animal-based proteins
• Diapers
• Animal waste (bagged)
• Chip bags
• Candy wrappers
• Juice boxes/pouches
• Dirty plastic bags
• Clothing, fabric, and shoes
• Ceramics, mirrors
• Polystyrene foam
• Palm trees, palm fronds, and bamboo (must be cut down and the lid must be able to close)

Other Guidelines for Black Containers

• To avoid violation fees, please remember no greenwaste or recyclables are to be put into the black refuse container. Violations will result in fines of $50-$250 for each occurrence. If a container is overloaded or too heavy it may not be serviced.

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Roads & Streets

Show All Answers

1. How do I report a street light out?

To report a street light out, fill out Southern California Edison (SCE) or PG&E's Report a Street Light form.

SCE
PG&E

2. How do I request a new street light?

Contact the Engineering Division at 559-585-2555.

The City will conduct a street light study to determine if there is adequate lighting based on City standards.

3. How do I request a stop sign?

Stop sign additions require the approval by the Parking and Traffic Commission. For more information please visit the Parking and Traffic Commission page.

4. How do I get a speed bump installed on my street?

A speed bump would need to be evaluated and approved by the Parking and Traffic Commission. For more information please visit the Parking and Traffic Commission page.

5. How do I request a no parking zone?

Please contact the staff liaison for the Parking and Traffic Commission. For more information please visit the Parking and Traffic Commission page.

6. How do I report a missing or damaged street sign?

Please contact our Public Works Department at the number listed.

Phone: 559-585-2550

7. How do I report a pothole?

To report a pothole, please fill out the online Pothole Reporting form.

8. How do I report broken pavement?

Please contact the Public Works Department at the number listed. 

Phone: (559) 585-2550

9. How do I report a traffic light out?

To report a traffic light out, please contact our Public Works Department at the number listed.

Phone: 559-585-2550

10. How do I report a leaky fire hydrant on my street?

Please contact the Hanford Fire Department at the number listed. 

Phone: (559) 585-2545

11. Why aren't there speed bumps on City streets?

Speed bumps are regulated by the Parking and Traffic Commission. For more information visit the Parking and Traffic Commission page.

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Seniors

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1. How do I find information on Medicaid or Medicare?

For information about Medicare please visit the Medicare website.

2. What recreation programs are there for seniors?

Please visit our Parks & Community Services activities website to learn more about/register for senior activities and programs.

Alternatively, you may contact our Recreation Department at the number listed.

Phone: 559-585-2525

3. Where are the seniors centers?

The City operates the Veterans/Senior Center. For information regarding programs please visit the Recreation Department page or contact us at the telephone number listed.

Veterans/Senior Center
401 N Irwin Street
Hanford
CA 93230

Phone: 559-585-2525

4. Who do I talk to about Social Security

For information about Social Security please visit the The United States Social Security Administration page.

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Water

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1. What about sand in my water?

Sand and debris, which may appear in your facet's aerator screen, are most often caused by mineral deposits in your household system, plumbing repairs, or sand produced by wells. There are no health impacts associated with this debris, but it can be a nuisance. A persistent sand or debris problem should be reported to the water division at 559-585-2550.

2. What causes low water pressure?

Low water pressure can be caused by either a home's gate valve not being fully opened, recent repairs to existing plumbing, or too great a system-wide demand for the available water supply. The city's water pumping systems are electronically controlled through a computerized management system to operate between 40 and 60 pounds per square inch (psi).

3. Is our water chlorinated?

Yes! The City’s water is chlorinated. The State Water Resources Control Board mandates that chlorine be used to kill parasites, bacteria, and viruses that could potentially occur in drinking water. The concentration of chlorine in the water is significantly less than the average swimming pool and is safe to drink.

4. Why is my water sometimes cloudy?

Cloudy or milky water at the tap is caused by air in the water. When this occurs, let the water settle in a glass or pitcher for 10 to 20 seconds.

5. What causes the odor in my water?

The odor is caused by the presence of hydrogen sulfide gas entrained in the groundwater. This is a naturally occurring phenomenon and does not pose any health risks. The hotter the water the stronger the odor, place a container in the refrigerator for drinking water and the odor will not be as noticeable.