Frequently Asked Questions

Sand and debris, which may appear in your facet's aerator screen, are most often caused by mineral deposits in your household system, plumbing repairs, or sand produced by wells. There are no health impacts associated with this debris, but it can be a nuisance. A persistent sand or debris problem should be reported to the water division at 559-585-2550.

Low water pressure can be caused by either a home's gate valve not being fully opened, recent repairs to existing plumbing, or too great a system-wide demand for the available water supply. The city's water pumping systems are electronically controlled through a computerized management system to operate between 40 and 60 pounds per square inch (psi).

Yes! The City’s water is chlorinated. The State Water Resources Control Board mandates that chlorine be used to kill parasites, bacteria, and viruses that could potentially occur in drinking water. The concentration of chlorine in the water is significantly less than the average swimming pool and is safe to drink.

Cloudy or milky water at the tap is caused by air in the water. When this occurs, let the water settle in a glass or pitcher for 10 to 20 seconds.

The odor is caused by the presence of hydrogen sulfide gas entrained in the groundwater. This is a naturally occurring phenomenon and does not pose any health risks. The hotter the water the stronger the odor, place a container in the refrigerator for drinking water and the odor will not be as noticeable.