Frequently Asked Questions

Residents should remember that the app is not monitored by staff 24/7, so the tool should not be used in the event of an urgent issue (something that is happening now but may not be happening later) or emergency. For emergencies, dial 911 or call the Hanford Police Department at 559-585-2540.

No. To report an injured or vicious animal, please do not use the My Hanford tool. Instead, call Hanford Police Department Dispatch at 559-585-2540.

No. The Report a Traffic Light Outage request category is for traffic (signal) lights only. Street lights (in neighborhoods) are the responsibility of Southern California Edison (SCE). To report a street light outage to SCE, fill out their form.

Only graffiti on *public* property should be reported on the My Hanford tool. The City does not remove graffiti from private property.

City of Hanford Municipal Code states that each "owner of a lot or portion of a lot adjacent to or fronting any portion of a sidewalk area or on which a sidewalk area is located shall maintain and repair the sidewalk." Accordingly, the adjacent property owner would be responsible for that repair.

However, you may report a tripping hazard or broken sidewalk using the My Hanford tool.

Learn more about sidewalk maintenance and repairs.

Please use the "Report a Watering Violation-Private Property" category under Utilities and Engineering.

Please use the "Broken Sprinkler/Irrigation Issue at City Park" category under Parks & Community Services.

Please be aware that the time it takes City staff to address your report will vary depending on the type of issue you are submitting, as well as other factors such as staffing and City policies and procedures.

No, this is an optional section. Residents should remember that any description details entered will be displayed publicly on the tool. Other questions that may be required will not be displayed publicly. If you choose to enter a description, please use respectful language and avoid sharing personal details about yourself or any other resident.

Residents should remember that their request submission (type of request, location, picture) will always be displayed publicly, but there are two options for submitting anonymously. 

When you Submit as yourself, you must register for the tool and your username will be publicly visible. 

When you submit using the Hide your identity option, you must also register for the tool, but your username will not be publicly visible (submission will show as Created By An anonymous SeeClickFix user). 

If you Submit as a guest, you do not have to register for the tool (your submission will show as Created By Hanford, CA Neighbor).